Terms & Conditions

Terms and Conditions

Definitions

  • Mentastore: Mentastore, located in Tilburg, registered with the Chamber of Commerce under number 90300025.
  • Customer: The individual or entity with whom Mentastore has entered into an agreement.
  • Parties: Mentastore and the customer collectively.
  • Consumer: A customer acting as an individual and not in a professional or business context.
  • Contact: info@mentastore.nl
  • Chat: You can also reach us via the chat function at the bottom right corner of the screen.

Applicability of Terms and Conditions

  1. These terms apply to all offers, proposals, work, orders, agreements, and deliveries of services or products by or on behalf of Mentastore.
  2. Deviations from these terms are only valid if explicitly agreed upon in writing.
  3. Any additional or differing terms from the customer are expressly excluded unless agreed upon in writing.
  4. These terms also apply to any electronic communication or contracts established through online platforms or email.

Prices

  1. All prices are in euros (€), inclusive of VAT, and exclusive of any additional costs, such as shipping fees, unless otherwise stated.
  2. Mentastore reserves the right to change prices at any time. If a price increase occurs, the consumer has the right to cancel the agreement, unless the increase is due to legal provisions.
  3. Prices and offers displayed on the website are subject to change and are only binding upon confirmation of the order.

Right of Withdrawal and Returns

  1. Right of Withdrawal: Consumers have the right to withdraw from the purchase agreement within 14 days without stating a reason. This period starts the day after the consumer, or a third party designated by the consumer, receives the product.
  2. Notification of Withdrawal: To exercise the right of withdrawal, the consumer must inform Mentastore of their decision to withdraw from the agreement within the 14-day period. This can be done via email or another clear statement. Mentastore provides a standard withdrawal form on its website, but its use is not mandatory.
  3. Return Period: After notifying Mentastore of the withdrawal, the consumer must return the product within 14 days. If the product is not returned within this period, the right of withdrawal lapses.
  4. Condition of Returned Products: The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product. Products should be returned unused, undamaged, and in their original packaging.
  5. Exclusions: The right of withdrawal does not apply to:
    • Products made to the consumer's specifications or clearly personalized.
    • Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • Products that are, after delivery, according to their nature, inseparably mixed with other items.
  6. Return Shipping Costs: The consumer bears the direct costs of returning the product, unless Mentastore has agreed to bear those costs.

Notification of Defects or Delivery Issues

  1. Customers are required to report any defects or issues with delivery, including lost packages, within a reasonable period after noticing the issue, but no later than 2 months from the date of delivery.
  2. Failure to report within this timeframe may result in the loss of any right to repair, replacement, or compensation.
  3. For packages that are lost or undelivered, Mentastore is responsible for investigating and compensating the customer, unless:
    • The customer has chosen a designated delivery location (e.g., a specific "safe place" or "drop-off point") that they have not personally accepted. In this case, Mentastore is not liable once the package has been delivered to the agreed location.

Payment

  1. In case of late payment, Mentastore is entitled to charge statutory interest and extrajudicial collection costs.
  2. Mentastore reserves the right to suspend or cancel an order if payment is not received within the agreed period.
  3. In the event of the customer's bankruptcy or liquidation, all outstanding claims become immediately due.

Delivery

  1. Delivery occurs at the address provided by the customer, as long as stock lasts.
  2. Delivery times are indicative and not binding. Mentastore strives to meet the indicated delivery time but is not liable for delays.
  3. Once the package is delivered to the provided address, Mentastore is no longer responsible for the package. However, if a customer has designated a specific delivery location where they do not personally accept the package, Mentastore cannot be held liable for any loss or damage that occurs after delivery to this location.

Liability

  1. Mentastore's liability is limited to direct damage resulting from intent or gross negligence. Any indirect or consequential damages are excluded.
  2. In the event of a liability claim, Mentastore's compensation will not exceed the value of the order associated with the claim.

Force Majeure

  1. Mentastore is not liable for any failures or delays due to force majeure, including but not limited to natural disasters, strikes, pandemics, or other events beyond Mentastore's control.
  2. If the force majeure situation persists for more than 30 days, either party has the right to dissolve the agreement without any obligation to compensate for damages.

Amendment of the Terms

  1. Mentastore reserves the right to amend these terms and conditions at any time.
  2. Substantial changes will be communicated to customers in advance. In such cases, the customer has the right to terminate the agreement.
  3. Changes to the terms only apply to future orders unless otherwise legally permitted.

Governing Law and Jurisdiction

  1. All agreements between Mentastore and the customer are exclusively governed by Dutch law.
  2. Any disputes arising from or related to these terms and conditions shall be submitted to the competent court in the district where Mentastore is located (Tilburg).

Contact Information

For any questions regarding these terms and conditions, please contact us via email at info@mentastore.com or use the chat function on our website.