F.A.Q.

Write content to help your customers to better understand your products or policies.

Yes, we do! You can visit our store at Heuvelstraat 92 in Tilburg, the Netherlands.

Yes, we are officially registered as a company based in the Netherlands.

KVK: 90300025   

Yes, We thoroughly check every item for authenticity.

We restock sizes and add shoes multiple times a week. But it is possible that your size is out of stock or the shoe that you want isn't added on the site.

Than you can Contact Us by filling in the form on the site.

Contact us as soon as possible to cancel your order.

Cancelation is only possible before an order is processed.

Contact us as soon as possible to change your order.

We can only change your order before it is processed.

It's possible that the email may have ended up in your junk or spam folder.

If you still can't find the confirmation email there, please contact our customer service team for assistance!

Yes, we offer worldwide shipping. If your country is not listed at checkout, please feel free to reach out to us at info@mentastore.com, and we will be happy to assist you with a custom shipping arrangement.

• Orders to the Netherlands and Belgium are shipped with Post NL
• Orders to other countries are shipped with the cheapest carrier 

We offer free shipping to the Netherlands on orders above €200.

• Same-Day (Blue Dot) Shipping: If you place your order before 17:00 we will ship your order withtin 24 hours.
• Regular shipping: Your order will be shipped within 1-10 business days.

Yes, it is possible to pick up your order. When you are checking out select the option to pick up your order and just follow the ordering process like usual.

Yes, our site and our payment providors sites is SSL-encrypted you can check this by hovering above the lock in your adres bar.

We offer a various range of payment types

• Ideal
• Klarna
• Bancontact
• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay

Yes, if  you ordered online you have the right to return/ exchange (subject to inventory), within 14 days of receiving the goods from the initial order. Note no returns on store purchases all sales final.

You can request an return in your account. 

We cannot accept returns on sneakers if :

• They are damaged / worn.
• bought in-store

We cannot accept returns on clothing / accessoires & the rest if :

• They are damaged / worn.
• If they are sealed you cannot send it back unsealed.
• If the tags are cut off / not attached anymore.

Yes, you can exchange a product within 14 days of receiving it. Please follow the return instructions in your account. We cannot accept returns on sneakers if : on our returns page and indicate which alternative product you would like to receive.

Refer to our size chart for each product to find the right size based on your foot measurements. For shoes with different sizing, we always provide fit guidance to help you choose the correct size.

Yes, if the shoes are unworn and in undamaged condition, you can exchange them within 14 days.